- Ability to build and maintain strong client relationships through effective clienteling.
- Maintain continuous and effective communication with clients throughout the service cycle.
- Use extensive diamond and bespoke product knowledge to provide exceptional customer service.
- Oversee all facets of customer interactions and service processes.
- Identify and understand client needs to provide appropriate solutions.
- Make calls to existing and new customers to understand their requirements and offer support.
- Organize and maintain all customer information in CRM systems.
- Keep management informed by submitting activity and service reports such as daily call reports, weekly plans, and monthly updates.

Desired Skills:

- Any Graduate/Under Graduate.




- 2+ years of experience in customer service / support role.
- Strong interpersonal skills with the ability to understand client needs and adapt communication style accordingly.
- Strong verbal communication skills along with active listening.
- Familiarity with computers, especially CRM systems and Excel.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to adapt in a dynamic and growing business setting.
- Team player.
- British accent preferred.

#Interested applicants share CV to [email protected]

📌 Customer Service Executive (Mumbai)
🏢 KGK Group
📍 Mumbai