Job Summary

Hi

Communicating with customer/adjuster to understand their requirement and meeting their needs, serves the Customer with empathy; and follows up to ensure that the customer needs have been met. Managing and researching on property scheduling cases, working with highly complex customers/adjuster communications, concerns, conflicts and issues.

Key Responsibilities

- Communicate empathy and timely with customers and helps them through their scheduling in a fast, fair and easy manner.
- Will be reviewing claims and doing follow-up through Calling ( outbound and inbound calls )
- Retrieving claim related documents, obtain additional information if missing
- Completing all necessary forms, and emailing them to appropriate parties
- If offered the role you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.

Education and Experience

- Bachelors degree or equivalent experience
- Insurance domain certification, example AINS, AIC etc. Will be preferred.




- Experience in voice process and Zeal to learn about property
- Are known for explicit and professional communication, both written and verbal.

Functional Skill

- Knowledge of insurance policy, coverage, and regulation.
- I for details and accurate preparation for data to access value of the estimate.
- Investigate, evaluate, and identify requirements for the claim basis. The information provided.
- Ability to realize available tools to capture information accurately .

Note : Open for all resources with Voice Skillset.

Primary Skills

- Consumer Protection
- Customer Data Management
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management

Shift Time

Shift C (India)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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