Job Summary

Wells Fargo is seeking a Associate Fraud Claims Operations Representative

Responsibilities

- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of recent and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications

- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

- Excellent research, analytical, and problem-solving skills with strong attention to detail.
- Strong verbal and written communication skills.
- Effective interpersonal, collaboration, and stakeholder management skills.
- Ability to quickly learn, retain, and apply new information.




- Strong multitasking abilities with effective time management.
- Ability to interpret documents, requests, and process requirements accurately.
- Excellent data entry and data management skills.
- Strong analytical and critical thinking skills.
- Good mathematical and accounting knowledge.
- Ability to work efficiently and accurately while maintaining high-quality standards.
- Quick learner with the ability to handle high volumes of information.
- Ability to identify, assess, and escalate discrepancies or exceptions during processing.
- Strong understanding and application of regulatory compliance and VISA rules in claim decision-making.

Job Expectations

- Highly motivated with robust organizational and analytical capabilities.
- Exceptional attention to detail and accuracy.
- Flexibility to work across different shifts and overtime, as business needs require.
- Ability to work effectively in a team-oriented environment.
- Strong knowledge-transfer and learning agility skills.
- Ability to adapt quickly to changing processes and business requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

📌 Associate Fraud & Claims Operations Representative (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad