- Core Job Responsibilities
- Handle international customer calls and troubleshoot technical issues.
- Focus heavily on achieving First Contact Resolution (FCR).
- Stay updated on newly released products and recent technical updates.
- Deliver outstanding customer service with a friendly, professional environment.
- Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.

5. Required Skill Sets

Technical & Troubleshooting Skills

- Strong fundamentals in computer hardware, software, and basic networking.
- Proven ability to handle internet troubleshooting issues on computers and applications.
- Analytical thought process with heavy focus on technical accuracy under pressure.

Soft Skills & Competencies

- Excellent verbal English communication skills.
- Robust logical reasoning and decision-making capabilities.
- Customer-centric mindset with a natural ability to sell and upsell support packages.
- Self-motivated, adaptable, and eager to learn.

📌 Technical Support Engineer (Chennai)
🏢 Orcapod Consulting Services
📍 Chennai