Job Summary

Wells Fargo is seeking a Associate Fraud Claims Operations Representative

Responsibilities

- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center workplace
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications

- 6+ months of customer service support experience,



or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

- Knowledge of Detection Operation Processes in Fraud Claims Management Domain
- Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products.
- Fraud Alerts, detection, or prevention experience or banking financial operations experience
- Ability to work effectively, as well as independently or as a team, in a results-driven environment while managing own caseload within timeframe expectations
- Ability to work additional hours as needed
- Amenable to working in rotating shifts and weekends and holidays.

📌 Associate Fraud & Claims Operations Representative (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad