Job Summary

Communicating with customer/adjuster to understand their requirement and meeting their needs, serves the Customer with empathy; and follows up to ensure that the customer needs have been met. Managing and researching on property scheduling cases, working with highly complex customers/adjuster communications, concerns, conflicts and issues.

Key Responsibilities

- Communicate empathy and timely with customers and helps them through their scheduling in a fast, fair and easy manner.
- Will be reviewing claims and doing follow-up through Calling ( outbound and inbound calls )
- Retrieving claim related documents, obtain additional information if missing
- Completing all necessary forms, and emailing them to appropriate parties
- If offered the role you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.

Education and Experience

- Bachelors degree or equivalent experience
- Insurance domain certification, example AINS, AIC etc. Will be preferred.




- Experience in voice process and Zeal to learn about property
- Are known for clear and skilled communication, both written and verbal.

Functional Skill

- Knowledge of insurance policy, coverage, and regulation.
- I for details and accurate preparation for data to access value of the estimate.
- Investigate, evaluate, and identify requirements for the claim basis. The information provided.
- Ability to realize available tools to capture information accurately .

Note: Open for all resources with voice skillset.

Eligible candidate will go through relevant rounds of screening, interviews and assessments.

Primary Skills

- Consumer Protection
- Customer Data Management
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management

Shift Time

Shift C (India)

Recruiter Info

Annapurna Jha

📌 Customer Service Associate III (Pune)
🏢 Allstate India Private
📍 Pune