Responsibilities

- Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
- Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
- Issue ID card. Follow up for the return of respective ID cards with respective stake holders.
- Ensure safety briefing.
- Ensure Client specific processes/manuals is followed.
- Visitor admission is properly authorized.
- Assisting with special needs for visitors with disabilities.
- Ensuring basic cleanliness of lobby, lifts and public area.
- Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
- Ensure Client safety and security protocols are followed.




- Daily reconciliation shredding of daily badges.
- Maintaining daily report as per client requirements.
- Participate in Emergency Evacuation procedures.
- Assisting and supporting in the Connect programs.
- Completion of daily floor walkarounds.
- Coordinate with the team to close the observations found during walkarounds.
- Escalating process violations by employees as per the escalation matrix.
- Operate the front office computer system.

Location

Location: In office Kolkata, WB

Scheduled Weekly Hours

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Front Office Executive (Kolkata)
🏢 Jones Lang LaSalle (JLL)
📍 Kolkata