Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how advanced technology solutions were scaling to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting Applications for Senior Associate - Customer care - Voice Hyderabad(Work from office)

Responsibilities:

- Responsible for ensuring the efficient and effective operation of the call center, focusing on delivering excellent customer service and optimizing operational performance.

- Manage and oversee day-to-day operations of the call center, ensuring timely and accurate handling of customer interactions.

- Monitor call center metrics and performance indicators to identify areas for improvement and maintain service standards.

- Support the development and implementation of strategies to enhance call center efficiency and productivity.

- Train and mentor call center staff to deliver high-quality customer service and adhere to process guidelines.

- Conduct regular quality assurance assessments to maintain service quality and compliance with internal standards.





- Collaborate with other departments to ensure seamless communication and coordination within the call center setting.

- Prepare reports and analysis on call center performance and trends to support management review and decision-making.

- Assist in implementing call center technologies and tools to improve operational workflows and

Qualifications we seek in you

Minimum qualifications

- Graduate - Bcom.

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Specialist - Customer Care Sales and Support (Tirupati)
🏢 Genpact
📍 Tirupati