SALES & CLIENT RELATIONS ASSOCIATE

Firmwear Pro | Mumbai

About Firmwear Pro

Firmwear Pro is a growing uniform and p, high-quality uniforms for domestic staff, hospitality, healthcare, corporate teams and service professionals.

We work with businesses, institutions and hospitality brands to provide uniforms that combine functionality, comfort, quality and a polished brand aesthetic. Our range includes domestic staff uniforms, hospitality uniforms, medical scrubs, aprons, accessories and customised uniform solutions.

We are looking for an energetic, organised and commercially driven Sales & Client Relations Associate to join our growing team.

THE ROLE

You will be responsible for driving sales, developing new business and managing existing client relationships.

This is a hands-on role for someone who enjoys speaking to people, following up, building relationships and converting opportunities into actual orders.

You will work closely with the founders and internal production/operations team to ensure clients receive a smooth experience from first enquiry → sampling → quotation → order → delivery → repeat business.

KEY RESPONSIBILITIES

1. Sales & Business Development

• Identify and approach potential B2B clients across hospitality, healthcare, corporate, domestic staffing, retail and other relevant sectors.

• Generate new leads through calls, WhatsApp, email, LinkedIn, networking, referrals and other channels.

• Present Firmwear Pro’s products and customised uniform solutions to prospective clients.

• Follow up consistently with leads and convert enquiries into orders.

• Maintain an active sales pipeline and work towards monthly sales targets.

• Identify opportunities for repeat orders, bulk orders and long-term contracts.

• Research prospective companies and decision-makers and proactively reach out to them.

2. Client Management

• Build strong and professional relationships with existing and prospective clients.

• Act as the primary point of contact for assigned clients.

• Understand client requirements, budgets, quantities, timelines and uniform specifications.

• Coordinate sampling, quotations, revisions and order confirmations.





• Ensure timely communication and follow-up at every stage.

• Resolve client concerns professionally and coordinate internally to find solutions.

• Maintain regular contact with existing clients to encourage repeat business.

3. Order Coordination

• Coordinate with the production and operations teams once an order is confirmed.

• Follow up on measurements, sizes, colours, fabrics, logos, quantities and other specifications.

• Track order progress and proactively communicate updates to clients.

• Ensure there are no gaps between what has been promised to the client and what is delivered.

• Follow up on payments and outstanding invoices when required.

4. Sales Administration & Reporting

• Maintain an updated CRM/client database.

• Keep track of leads, enquiries, quotations, samples and orders.

• Prepare weekly sales reports and pipeline updates.

• Track conversion rates and follow-up status.

• Maintain records of client requirements and previous orders.

• Share regular feedback with the management team regarding customer needs, pricing, competitors and market opportunities.

5. Brand Representation

• Represent Firmwear Pro professionally when meeting clients.

• Present our products and brand story confidently.

• Attend client meetings, presentations and networking events when required.

• Help identify new markets, customer segments and sales opportunities for Firmwear Pro.

WHO WE ARE LOOKING FOR

We are looking for someone who is:

• Confident and articulate with excellent communication skills.

• Naturally comfortable speaking to current people and building relationships.

• Sales-oriented and target-driven, without being overly aggressive.

• Highly proactive with strong follow-up skills.





• Organised and capable of managing multiple clients simultaneously.

• Comfortable working in a fast-paced, growing business.

• A problem-solver who can think on their feet.

• Detail-oriented, especially when dealing with quantities, sizes, specifications and deadlines.

• Professional and presentable when dealing with corporate clients.

• Comfortable using WhatsApp, email, Excel/Google Sheets and basic CRM tools.

• Willing to take ownership rather than waiting to be told what to do.

A BIG PLUS

Experience in any of the following would be an advantage:

• B2B sales

• Uniforms / apparel / textiles

• Hospitality

• Healthcare

• Corporate sales

• Staffing / domestic staffing

• Procurement

• Interior/design or other relationship-led businesses

EXPERIENCE

2–5 years of experience in sales, business development, client servicing or a similar role.

We are also open to considering a high-potential candidate with less experience who demonstrates excellent communication, initiative and sales ability.

KEY PERFORMANCE INDICATORS

Success in this role will be measured through:

• New leads generated

• Client meetings and enquiries

• Conversion of leads into orders

• Monthly sales revenue

• Repeat orders

• Client retention

• Follow-up discipline

• Accuracy and timeliness of client coordination

• Overall client satisfaction

WHAT WE OFFER

• Opportunity to work closely with the founders of a growing brand.

• Significant ownership and responsibility.

• Exposure to B2B sales, branding, product development and business operations.

• Opportunity to grow with Firmwear Pro as the company expands.

• Competitive salary + performance-based incentives.

• A dynamic and entrepreneurial work environment.

LOCATION

Mumbai

EMPLOYMENT TYPE

Full-time

COMPENSATION

₹_____ – ₹_____ per annum + performance incentives

Compensation will be based on experience and suitability.

HOW TO APPLY

Please send your CV along with a short introduction explaining your sales experience and why you would be a good fit for Firmwear Pro.

Email: __________

Contact: __________

3L p a

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