- Front Desk Operations: Supervise check-ins, check-outs, room assignments, and guest registrations.
- Team Leadership: Hire, train, schedule, and evaluate front desk agents, concierge, and bell staff.
- Guest Relations: Greet VIPs, anticipate guest needs, and resolve complaints or billing issues quickly.
- Department Coordination: Work closely with housekeeping and maintenance to ensure rooms are ready and requests are met.
- Revenue and Reporting: Oversee room inventory, monitor billing accuracy, and track occupancy reports. [1, 2, 3, 4, 5, 6]

Requirements and Skills

- Education: Bachelor’s degree in Hospitality Management or a related field preferred.
- Experience: Proven work history as a front office agent, supervisor, or assistant manager.
- Software Knowledge: Proficiency in Property Management Systems (PMS) like Opera or automated booking software.
- Soft Skills: Solid communication, active problem-solving, and a customer-first attitude.
- Flexibility: Availability to work varying shifts, including weekends and holidays. [1, 2]

📌 Receptionist / Front Office Executive (Gurugram)
🏢 Lime Tree Hotels & Service Apartment Private
📍 Gurugram