- Serve as the primary after-sales touchpoint for the digital category to ZipCare customers, Croma customers, and walk-in customers, delivering technical assistance and customer experience throughout the device lifecycle.
- Perform device setup and configuration, including data transfer, software installation, device optimization, and screen guard installation.
- Perform Level-1 technical diagnostics, resolve software-related issues, conduct device health checks, and facilitate appropriate service support.
- Educate customers on device features, AI capabilities, best practices, and preventive care.
- Register devices for manufacturer warranty, protection plans, and service support while ensuring accurate documentation and a seamless customer experience.
- Create and manage service requests using the CROMA CRM for ZipCare customers, Croma customers and walk-in customers, while explaining the applicable service process, co-pay terms (where applicable), and documentation requirements (if any).
- Coordinate with internal service teams to facilitate timely service, provide customer updates and escalate unresolved cases as required.




- Maintain service records and adhere to defined SOPs, SLAs, data privacy policies, and compliance requirements.
- Build strong working relationships with the store teams.
- Represent CROMA and Onsitego professionally and uphold brand and service standards at all times.
- Support the store team in identifying upselling and cross-selling opportunities by recommending relevant accessories, Zipcare plans, and value-added services based on the customer needs.
- Clearly explain coverage, exclusions and claims processes in straightforward language.
- Own the end-to-end service journey for laptops, smartphones, and tablets by managing device intake, service registration, documentation, repair coordination, customer communication, and final handover.
- Coordinate with relevant service teams to ensure timely service resolution.
- Facilitate device buyback by performing eligibility checks, diagnostics, grading, and customer guidance in accordance with defined processes.

📌 Customer Sales Executive (Mumbai)
🏢 Onsitego
📍 Mumbai