- An OTSM Developer designs and configures service orders and defines their lifecycle in ServiceNow.
- They handle order decomposition by breaking customer orders into service and resource specifications.
- The role involves orchestrating and automating fulfillment using Flow Designer or workflows.
- They develop integrations with external systems using REST, SOAP, and Integration Hub.
- An OTSM Developer manages order fallouts, error handling, and recovery mechanisms.
- They also ensure accurate CMDB data and support testing, debugging, and production issues.
Work Experience : - 4 to 7 years
Job Location : - Bengaluru, Hyderabad Chennai, and Pune