Designation: Customer Care Executive:

Role & responsibilities:

- Handling customer calls and emails, tracking records in excel and portal.
- Preparation of sales orders, complaint orders, and sales invoices in the system.
- Order processing.
- Actively involved in handling Customer Disputes with the Customer Service Team.
- Coordination with Dealers, Sales team & production team for dispatch.
- Follow up with plant & Supplier regarding the Supply of stock & expected date of the required stock.
- Planning Invoicing creation in system, E-Way Bill Generation.
- Troubleshooting of all Pan India delivery related issues and handling urgencies by coordinating with courier companies.
- Taking care of customers no stock materials follow ups & timely dispatching
- Updating all MIS Reports
- Updating customers debit notes to account department for smooth functioning of their account.
- Co-ordinating with warehouse team for pending order, delay dispatch, error orders, grn of fabrics & urgent deliveries.
- Working System - ERP & SAP.

📌 Customer Care Executive (Mumbai)
🏢 D Decor
📍 Mumbai