Role Summary:

The IT Hardware Support Coordinator acts as the central operational bridge connecting end-users, hardware technicians, procurement, and external OEMs. This role ensures timely hardware fulfillment, SLA compliance for physical break-fix tickets, precise IT asset tracking across the hardware lifecycle, and seamless vendor coordination (warranty dispatches, RMAs).

Unlike hands-on bench repair technicians, the Coordinator focuses primarily on process execution, logistics scheduling, inventory accuracy, ticket routing, and cross-functional hardware support operations.

- Key Responsibilities: Dispatch & Incident Ticket Coordination Triage, prioritize, and assign incoming hardware service tickets through calls, emails, etc. to in office technicians or field engineers.
- Monitor hardware requests, hardware dispatch, and issue resolution.




- Hardware Logistics & Deployment Scheduling Schedule and coordinate equipment distribution, swaps, and returns.
- Coordinate courier shipments, tracking, and physical returns of IT assets after service call completion.
- Conduct regular physical stock for IT Peripherals.
- Establish and monitor min/max safety stock thresholds for fast-moving items (RAM, Monitors, miuse, keyboards) and trigger replenishment orders.
- Vendor & Warranty Operations Manage hardware warranty service calls and Return Merchandise Authorizations (RMAs) with key OEMs (Peripheral Vendors).
- Schedule on-site vendor field service engineers, facilitate building security access, and verify completed repairs before ticket closure.

📌 IT Hardware Support Co-ordinator (Mumbai)
🏢 Yuratech Global Private
📍 Mumbai