Job Description:

· To take care for day-to-day IT Incidents & IT Service Request at ASK Center.

· Capable to Handle First Level Trouble shooting related to IT Hardware, IT Peripherals & Network Issues.

· Have Knowledge of Installing & Managing Operating Systems & Utility Software.

· Positive Communication Skills to get the Issue registered with Respective Hardware & Network Vendor & Suppliers.

· Good Coordination Skills to get the timely resolution of IT Hardware & Network Issues.

· Capable to prepare and share IT Checklist and reports with HO IT Team.

· Maintaining IT Inventory at his respective ASK Centers.

· Following the IT Compliance and Regulatory instruction given from HO IT Team.

Key Skills Required:





· Experience for Installing Windows Operating System.

· Level-1 Hardware Trouble Shooting knowledge to identify the Hardware Issues in Desktop, Printers etc.

· Level-1 Network troubleshooting knowledge to identify the Network Issues with LAN, WAN, Cables and Network Equipment.

· Verbal & Written communication skills to coordinate with Service Providers and suppliers for the resolution of Network & Hardware Issues.

· Basic Knowledge of MS Office to Maintain the Asset Inventory, IT Reports and Mailing.

Please feel free to call for any questions or clarity

📌 IT Support Engineer (Prayagraj)
🏢 Protean Egov Technologies
📍 Prayagraj