Store In-Charge – QSRSpecialty Coffee | Bowls | Bakery

Department: Operations

Function: Store Operations

Location: Bengaluru

Reporting To: Operations Manager / Area Manager

About the Role

We are looking for a Store In-Charge who can take complete ownership of the day-to-day operations of a QSR outlet serving Specialty Coffee, Bowls, Bakery and other food products.

The Store In-Charge will be responsible for ensuring that the outlet operates smoothly, achieves its sales targets, maintains product and service quality, controls costs and wastage, and delivers a consistent customer experience.

This is a hands-on store leadership role requiring strong ownership, discipline and the ability to manage both people and numbers.

Key Responsibilities

1. Store Operations & Ownership

- Take complete responsibility for the outlet's daily operations.
- Ensure the store is opened and closed as per company checklist and timelines.
- Maintain smooth coordination between bar, kitchen, bakery and service operations.
- Ensure all operational checklists are completed accurately and on time.
- Monitor store readiness before opening and throughout the shift.
- Identify operational gaps and take immediate corrective action.
- Escalate major operational, staffing, equipment or customer issues to the reporting manager.

2. Sales & Revenue Responsibility

- Own the daily, weekly and monthly sales performance of the outlet.
- Drive achievement of store revenue targets.
- Monitor hourly sales and identify low-performing periods.
- Improve sales through better product recommendations, upselling and team engagement.
- Focus on increasing sales across coffee, bowls, bakery and other food categories.
- Track product-wise sales and identify high- and low-performing SKUs.
- Work with the Operations/Marketing team on local sales initiatives and promotions.
- Ensure the team understands daily sales targets and works towards achieving them.

3. Team Management & Leadership

- Manage baristas, kitchen team, bakery team and other store employees.
- Prepare and manage staff deployment according to business requirements.
- Ensure adequate manpower during peak hours and optimize staffing during low-footfall periods.
- Conduct daily briefings covering sales targets, customer service, product focus and operational priorities.
- Monitor employee attendance, punctuality, grooming and discipline.
- Train and coach team members on store processes and customer handling.
- Identify high-performing employees and recommend them for growth opportunities.
- Address performance or behavioural issues promptly and professionally.

4. Product Quality & Food Safety

- Ensure every product served meets company standards for taste, portion, temperature, presentation and consistency.
- Maintain quality standards across:
- Specialty Coffee
- Espresso-based beverages
- Cold beverages
- Bowls
- Bakery products
- Other food items
- Ensure recipes, portion sizes and preparation methods are strictly followed.
- Monitor product freshness and shelf life.
- Ensure FIFO/FEFO practices are followed.
- Ensure proper storage, labelling and temperature control.
- Maintain hygiene and food-safety standards throughout the outlet.




- Immediately identify and correct quality deviations.

5. Inventory & Cost Control

- Take responsibility for daily store inventory.
- Monitor stock levels of coffee, milk, bakery products, food ingredients, packaging and consumables.
- Ensure stock is received, checked, stored and recorded correctly.
- Prevent over-ordering, stock-outs and unnecessary inventory holding.
- Monitor wastage and identify the reasons behind wastage.
- Maintain proper wastage records and take corrective action.
- Ensure portion control and recipe adherence to protect food and beverage margins.
- Coordinate with Purchase/Operations for replenishment requirements.
- Report damaged, expired or short-stocked items immediately.

6. Bar & Coffee Operations

- Ensure the coffee bar follows the company's beverage SOPs.
- Ensure espresso machines, grinders and brewing equipment are properly maintained and used.
- Monitor basic espresso calibration and beverage consistency.
- Ensure correct recipes, measurements and presentation for all beverages.
- Support the barista team during peak hours when required.
- Ensure coffee equipment and workstations are cleaned and maintained as per schedule.

7. Kitchen, Bowls & Bakery Operations

- Ensure kitchen and bakery teams follow approved recipes and SOPs.
- Monitor preparation, portioning and presentation of bowls and food products.
- Ensure bakery products are displayed, stored and handled correctly.
- Monitor production quantities based on expected sales to minimize wastage.
- Ensure food preparation follows hygiene and food-safety requirements.
- Coordinate with the kitchen/bakery team to maintain availability of key products during operating hours.

8. Customer Experience

- Ensure every customer receives a fast, friendly and consistent experience.
- Monitor service speed and order accuracy.
- Handle customer complaints and service recovery professionally.
- Resolve beverage, food or service-related issues immediately wherever possible.
- Gather customer feedback and communicate recurring concerns to management.
- Maintain the overall Tribal Brew experience, energy and hospitality standards.

9. SOP & Process Compliance

- Ensure all store SOPs are followed without shortcuts.
- Conduct regular checks on:
- Opening & closing
- Cleaning
- Food preparation
- Beverage preparation
- Inventory
- Cash handling
- Customer service
- Hygiene
- Equipment
- Ensure all employees understand their respective SOPs.
- Identify gaps in existing processes and recommend improvements.
- Maintain proper documentation and store records.
- 10. Cash, POS & Administrative ControlEnsure accurate POS billing and order processing.
- Monitor cash handling and end-of-day cash reconciliation.
- Ensure discounts, complimentary items and refunds are processed only as per company policy.




- Monitor daily sales reports and store-level operational data.
- Ensure all required reports are submitted within the defined timelines.
- Maintain store documents, checklists and records properly.
- 11. Store Maintenance & EquipmentEnsure the outlet is clean, functional and customer-ready at all times.
- Conduct daily checks of equipment, furniture, electricals, plumbing and other store facilities.
- Report breakdowns and maintenance requirements immediately.
- Coordinate with the Operations/Facility team for repairs.
- Follow up until critical maintenance issues are closed.
- Ensure equipment is used correctly to reduce breakdowns and unnecessary expenses.

12. Daily Performance ReportingThe Store In-Charge will be responsible for maintaining and reporting key store metrics including:

- Daily Sales
- Sales vs Target
- Category-wise Sales
- Average Order Value
- Product-wise performance
- Wastage
- Inventory variance
- Staff attendance
- Customer complaints
- Order accuracy
- Service speed
- Store hygiene
- Equipment/maintenance issues

Key Performance Indicators (KPIs)

The Store In-Charge will primarily be evaluated on store performance and business outcomes, including:

- Revenue & SalesAchievement of monthly store revenue target
- Daily/weekly sales growth
- Category-wise sales performance
- Average Order Value
- Upselling and cross-selling performance
- Cost & InventoryFood & beverage cost control
- Inventory variance
- Wastage percentage
- Stock availability
- Recipe and portion adherence
- OperationsSOP compliance
- Store opening/closing discipline
- Order accuracy
- Service speed
- Store readiness
- PeopleStaff attendance and punctuality
- Team productivity
- Training completion
- Employee discipline
- Team retention and development
- Customer ExperienceCustomer complaints
- Complaint resolution time
- Product quality consistency
- Service quality
- Qualifications & Skills2–5 years of experience in QSR, café, specialty coffee, bakery, casual dining or similar food & beverage operations.
- Experience managing a store/outlet with a team is preferred.
- Working knowledge of Specialty Coffee, food operations and bakery products.
- Strong understanding of store operations, inventory and wastage control.
- Good knowledge of POS and basic store-level reporting.
- Strong team management and leadership skills.
- Positive communication and customer-handling skills.
- Ability to work under pressure during peak operating hours.
- Strong numerical and analytical understanding.
- Disciplined, accountable and highly execution-oriented.
- Willingness to work hands-on on the floor rather than only managing from the back office.

Ideal CandidateWe are looking for someone who thinks like a Store Owner, not just a Store Supervisor.

The ideal candidate should be able to answer every day:

“What is my store's sales today, what is affecting the sales, what is happening with my team, where are we losing money, and what action am I taking to improve it?”

The person should be comfortable working across Coffee + Food + Bakery + People + Sales + Operations and should take complete ownership of the outlet's performance.

📌 Store Incharge (Bengaluru)
🏢 Tribal Brew Coffee Private
📍 Bengaluru