City Head

Experience: 5–8 Years

Location: Bangalore

Industry:Education/EdTech/Home Tutoring

The City Head will be responsible for the overall operational and business management of Bangalore. The role will focus on building a strong operating structure, ensuring smooth service delivery, managing city-level resources and teams, strengthening teacher and customer operations, monitoring business performance, and ensuring operational efficiency and sustainable city growth.

1. City Operations & Business Management

- Take complete ownership of day-to-day Bangalore city operations and business management.
- Establish and maintain efficient processes, systems, and operating standards across the city.
- Ensure smooth coordination between academic, teacher, operations, customer success, HR, and support functions.
- Monitor overall city performance, identify operational gaps, and implement corrective actions.
- Drive operational efficiency, productivity, cost control, and effective utilization of city resources.
- Ensure all city-level activities are aligned with company policies, processes, and management guidelines.

2. Team Leadership & People Management

- Lead, mentor, and manage the Bangalore city team across relevant functions.
- Define roles, responsibilities, KPIs, and performance expectations for team members.
- Conduct regular performance reviews and ensure accountability and timely execution.
- Build a collaborative, disciplined, and high-performance team culture.
- Identify manpower requirements and coordinate with HR for recruitment and onboarding.

3. Teacher / Tutor Operations

- Oversee teacher/tutor onboarding, deployment, availability, attendance, and operational coordination.
- Ensure adequate teacher availability based on student requirements and service commitments.
- Monitor teacher performance,



class continuity, punctuality, and service quality.
- Coordinate with academic and teacher-training teams to address capability and performance gaps.
- Resolve teacher-related operational issues and ensure smooth service delivery.

4. Customer & Service Operations

- Ensure a high-quality and consistent customer experience across Bangalore operations.
- Monitor customer concerns, escalations, service issues, and resolution timelines.
- Coordinate with relevant teams to ensure timely resolution of customer and operational issues.
- Analyse customer feedback and identify opportunities to improve service quality and retention.
- Maintain strong relationships with key operational stakeholders.

5. Business Performance & MIS

- Monitor city-level business performance through operational, financial, service, and productivity KPIs.
- Prepare and review regular MIS and management reports.
- Analyse business data to identify trends, operational bottlenecks, and improvement opportunities.
- Track budgets, costs, resource utilization, and operational efficiency.
- Present regular performance updates and action plans to senior management.

6. Process Improvement & Governance

- Develop and implement SOPs to improve consistency and efficiency across city operations.
- Identify process gaps and lead continuous improvement initiatives.
- Ensure compliance with company policies, documentation standards, and internal controls.




- Maintain appropriate operational records and ensure timely reporting.
- Coordinate with management on city-level projects, initiatives, and strategic priorities.

7. Market & City Expansion Support

- Develop a strong understanding of the Bangalore education and home-tutoring ecosystem.
- Support management in evaluating operational feasibility for new locations, partnerships, and initiatives.
- Provide market and operational insights to support business planning and city expansion.
- Build relationships with relevant education, community, and operational stakeholders.

Key Skills & Competencies

- Strong operational and business management skills
- Excellent team leadership and people-management abilities
- Strong planning, execution, and process-management skills
- Excellent communication and stakeholder-management skills
- Strong analytical, problem-solving, and decision-making abilities
- Experience in managing city-level operations or multi-functional teams
- Strong understanding of MIS, KPIs, budgeting, and operational reporting
- Ability to build and implement SOPs and process improvements
- Experience in Education / EdTech / Home Tutoring will be an advantage
- Good knowledge of MS Excel / Google Sheets and MIS reporting

Candidate Profile

- Experienced people leader with strong hands-on operational management experience
- Capable of independently managing city-level business operations
- Highly organised, process-oriented, and execution-focused
- Strong ownership and accountability mindset
- Comfortable managing multiple teams and stakeholders
- Customer-centric with a robust focus on service quality
- Ability to work in a fast-paced and evolving business setting
- Willing to travel within Bangalore as required

📌 City head (Bengaluru)
🏢 EMRIOM SOLUTIONS
📍 Bengaluru