Customer Support | Customer Experience | Tele caller | Voice Process | Outbound calls Experience: 6 months -2 years of experience handling customers over calls. Location: Gurugram (Hybrid — initial 1-2 months will be completely office-based) At Trential , we’re building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card. What you'll do: We're looking for someone with a strong mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound). Guide customers through processes, resolve queries, and ensure closure Ensure a consistently high customer satisfaction experience (CSAT) Coordinate with candidates, institutions,



and past employers to gather required information Maintain accurate records of customer interactions Track cases, ensure timely follow-ups, and prevent delays Identify discrepancies and resolve or escalate issues proactively Ensure strict adherence to company policies, data security, and compliance standards Analyze customer feedback and suggest actionable improvement . What we're looking for: 6 months - 2 years of experience in Customer Support / Outbound process / Voice Process. Robust experience in handling customers through calls. High attention to detail and ability to manage process-driven work Strong communication, ownership, and problem-solving skills Experience in high-volume or process-driven environments

📌 Customer Success Specialist (Haryana)
🏢 Trential
📍 Haryana