Job Description – Executive, Front Office
Department: AIPM
Location: Delhi
Reporting To: DGM

Role Overview
The Executive – Front Office & Administration is responsible for managing front desk operations, delivering a qualified and welcoming guest experience, and supporting day-to-day administrative and facility coordination to ensure smooth office functioning. The role requires solid communication, multitasking ability, attention to detail, and a service-oriented approach.
Key Responsibilities
Front Office & Guest Relations
Manage incoming calls and screen and route them to the relevant departments in a qualified manner.
Greet visitors and guests warmly and ensure a positive first impression.
Guide visitors effectively and provide accurate information about the organization and its services.
Handle visitor queries, feedback, and complaints courteously, escalating issues when required.
Support a high standard of client and guest experience.
Administrative & Operational Support
Maintain records, documents,



and files in an organized and systematic manner.
Monitor stationery and office supplies and coordinate timely procurement and replenishment.
Support day-to-day administrative activities, including guest relations and office coordination.
Assist with administrative operations such as infrastructure support and procurement.
Coordination & Facility Management
Coordinate with building management for visitor access, guest entries, parking, and upkeep of common areas.
Manage meeting room bookings, seating arrangements, and internal space coordination.
Liaise with internal stakeholders to ensure smooth day-to-day operations.
Ensure timely communication of telephone messages and visitor-related information.
Compliance & Service Standards
Adhere to company policies, safety procedures, and operational guidelines.
Identify and report safety or compliance concerns in a timely manner.
Maintain high standards of professionali

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