Customer Success Manager - the Role

You’ll work across customer accounts and a small number of CarbonFarm-led initiatives, ensuring successful delivery, solid stakeholder alignment, and long-term account growth.
You’ll partner closely with project developers, agri-food companies, and NGOs running sustainable rice programs, making sure they get maximum value from CarbonFarm’s platform and services. You’ll help customers adopt current products, expand into new regions or program phases, and grow their partnership with CarbonFarm over time.
As part of our Go-To-Market (GTM) team, you’ll coordinate delivery across Sales, Solutions Engineering, and Product Support—owning the day-to-day plan, keeping stakeholders aligned, and ensuring projects stay on track. This is a relationship-driven role that blends customer enablement with hands-on project delivery in carbon markets.

Responsibilities
Lead project management for B2B software roll-outs in the region
Deliver engaging training sessions for customer teams
Manage customer reviews and the license renewal process




Collect feedback, engage with the product team, and help shape recent features and upgrades
Collaborate with sales teams on expansion opportunities and upselling initiatives
Provide clear, actionable project reporting
Track and report on key CSM metrics
Build strong, long-term relationships with agri-food companies, project developers, and NGOs
Act as a strategic advisor—helping customers scale their impact and unlock new CarbonFarm products and services
Serve as a day-to-day point of coordination for carbon project development workflows (e.g., baseline planning, evidence collection, stakeholder coordination, registry/VVB touchpoints)
Support with interactions with the registry/VVBs and other carbon market stakeholders
Travel as needed to customer sites, events, or internal meetings (expect some travel)

Qualifications/Experience
Experience with carbon markets/carbon project development
Idea

📌 Customer Success Manager Alwar (India)
🏢 CarbonFarm
📍 India