Experience: 9 -12 Years
Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore
Work Mode: Hybrid (2 days work from office is mandate)
Notice: Immediate
Shift: 2 PM to 11 PM IST
L1 Interview: In-person (mandate)

Please find below the JD.

We are looking for a Senior Salesforce Consultant / Salesforce Engineer to support a large-scale Customer Success transformation initiative involving the consolidation of customer success teams and processes across multiple acquired organizations onto a common platform and operating model.
The Salesforce Consultant will bring deep Salesforce platform expertise to the discovery team, supporting requirements gathering, assessment of the existing Salesforce settings, data/process analysis, and evaluation of Salesforce as a potential target platform.

Key Responsibilities
Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.
Understand and document current-state customer success processes, workflows, data structures,



and platform usage.
Assess existing Salesforce environments, including:
Salesforce data model and objects
Configuration and customization
Workflows, automation, and business rules
User roles, profiles, permissions, and security
Integrations with other enterprise platforms
Data quality, duplication, and dependencies
Custom applications/components where applicable
Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
Identify Salesforce capabilities that can support the desired future-state customer success operating model.
Evaluate gaps between current Salesforce capabilities and business/functional requirements.
Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
Contribute to the assessment of Salesforce as a potenti

📌 Urgent Opening:: Senior Salesforce Consultant Hyderabad
🏢 221 B Baker ST
📍 Hyderabad