Job Description – Senior Data Quality Lead (IT Service Data) (Europe - Onsite)

Experience: 10+ Years

Location : In office Europe (Full time) (We are looking for immediate joiners based in Europe)

Domain: IT Service Data, DORA

About the Role

We're looking for a senior data quality leader to own the data quality stream within an enterprise IT Service data programme, spanning five strategic systems, ensuring regulatory obligations under DORA can be evidenced, not just asserted. This is an accountable leadership role — you'll own the quality position of a regulated data domain, defend it before senior governance forums, and hold the line with platform and architecture teams on the basis of evidence. The ideal candidate can step into an in-flight, executive-visible programme and be credible in front of a Chief Data Officer within weeks.

What You Will Own
Data quality position of the IT Service domain — profiling, measurement, remediation planning and reported quality scores




Data quality rules and guardrails — preventive and detective controls across source systems and the DQ platform
Critical Data Element (CDE) governance — register ownership, golden-source assignments, governing rules
Data governance operating model — driving Domain Data Owner and Data Steward appointments to completion
Remediation across operating entities — converting findings into owned worklists and following through to closure
Regulatory evidence — ensuring the data chain is complete, traceable and audit-ready
Stakeholder management — representing the stream at architecture and steering forums

Essential Experience
ServiceNow platform depth (critical requirement)
CSDM object model — business services, technical services, service offerings, application services
CMDB — class hierarchy, CI relationships, certification, identification and reconciliation
Service Portfolio Management and platform literacy (table/dictionary structure, reference qualifiers)
Experience with Servi

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