Role: Five9 Architect

Hire Type: FTE

Location: Hyderabad, Chennai, Pune, Bangalore

Key responsibilities:
1.Contact Center Architecture & Solution Design
Lead architecture and solution design for enterprise contact center implementations using Five9 and related platforms.
Design scalable, secure and high-performing contact center solutions aligned with business requirements.
Define end-to-end architecture across Five9, CRM, Workforce Management (WFM), LeadPerfection (LP) and other enterprise platforms.
Evaluate existing contact center architecture and recommend improvements for scalability, performance and operational efficiency.
Translate complex business requirements into technical architecture and solution designs.

2.Five9 & Work Flow Automation
Provide technical leadership on Five9 platform capabilities and implementations.
Design and implement Five9 Work Flow Automation solutions.
Configure and optimize Five9 campaigns, including pacing and performance optimization.
Design contact routing, workflow and automation solutions.




Integrate Five9 with CRM, WFM, AI and other enterprise systems.
Ensure effective utilization of Five9 capabilities across the contact center ecosystem.

3.API, Data & Cloud Integrations
Design and oversee APIs and integrations between Five9 and enterprise applications.
Develop integration architecture using REST APIs and cloud-based integration patterns.
Design scalable data pipelines for contact center data and analytics.
Ensure reliable data synchronization between contact center, CRM and supporting platforms.
Define integration standards, security practices and data flow architectures.

4.AI & Contact Center Automation
Design and implement AI-powered contact center capabilities including AI Assist, Auto QA and Voice/Email AI.
Evaluate and integrate AI and automation platforms to improve contact center productivity and customer experience.
Identify prospects to automate contact center processes

📌 F Architect Bengaluru
🏢 HRvisory
📍 Bengaluru