Job Description

nLocation: India (Remote) · Shift: US hours (night shift IST)
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nExperience: 2–3 years
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nAbout Aamra
nAamra is a semi-fine jewelry brand launching in North America — quiet luxury, up-to-date craft, priced $100–450, sitting confidently between disposable fast-fashion jewelry and high-commitment fine jewelry. We are a founding team building from the ground up.
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nWhile Aamra is a fresh name in up-to-date fashion, our roots run incredibly deep. Aamra is curated in partnership with Amrapali, a name that has defined fine jewelry craftsmanship for over 40 years. For more than three decades, Amrapali's master artisans have designed breathtaking, custom handmade jewelry for global celebrities, royalty, and the world's most exclusive red carpets.
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nThe Role
nYou are the voice of Aamra for every customer in the US and Canada. You'll handle questions in a tone that matches a brand people trust with gifts, proposals, and milestones.
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nWhat you'll do
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Respond to customer queries across email, chat and phone with speed, warmth and accuracyn




Guide shoppers through sizing, materials, care, gifting, and product selectionn
Own order issues end to end — tracking, exchanges, returns, damages, delays and follow through until resolvedn
Flag recurring problems and customer insights to the founding team; you'll see patterns before anyone else doesn
Maintain response-time and satisfaction standards and help build our support playbook from scratchn

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nWhat we are looking for
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2–3 years in customer support or client servicing, ideally for a D2C, e-commerce, luxury, or international brandn
Excellent written and verbal English — transparent, natural, and polished; you can write a sentence a customer wants to readn
Comfortable working night shifts aligned to US Eastern/Pacific business hoursn
Calm and composed with frustrated customers; genuinely enjoys solving problemsn
An eye for detail and an interest in jewelry, fashi

📌 Customer Experience Representative New Delhi
🏢 Aamra
📍 New Delhi