Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering cutting-edge, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive workplace for career development. Come, stay, and grow with us.

Job Description

Customer Support & Communication:
Manage customer service requests including order status updates, acknowledgment requests, and invoice requests via phone and email.
Manage a high volume of Supply Chain and internal stakeholder communications
Collaborate with the appropriate level of customer support to resolve challenging inquiries and complaints, ensuring explicit documentation and ongoing communication with the customer throughout the process.




Serve as the primary or secondary point of contact for customer support needs, ensuring a high level of service and responsiveness.

Order Management & Processing:
Accurately process orders, including material numbers, quantities, and pricing, while resolving line holds due to pricing discrepancies or missing pricing information.
Conduct research on part numbers to ensure accurate order processing and resolve product related issues.
Review open orders for On Time In Full (OTIF) compliance and coordinate with production or supply chain teams to ensure execution.
Assist sales representatives with order placement, status updates, inventory lookups, and customer related concerns.
Provide technical support for part search and pricing inquiries.
Returns, Credits & Issue Resolution:
Submit and manage credit and return requests related to concealed damages, shortages, carrier damages, pricing disputes, and other customer reported dis

📌 Analyst Order Management Chennai (India)
🏢 Lennox International
📍 India