Reporting to the Head of Technology, APMEA the Deputy role is responsible for platform infrastructure, production support and service management.
Key stakeholders:
Group Heads of APMEA
CROs APMEA
UK 1st and 2nd LoD Risk and Compliance Teams
Global Head of Technology Office
Global Technology teams
Global Head of Technology
Client Technology teams where appropriate.
This is a senior management role and will have c4 direct reports with a total headcount of around x employees through a matrix structure.
Service Management
Own the creation and delivery of technology KPI collation and reporting to Clients and internal governance forums
Represents FNZ in Client Technology forums, owning the service provided and ensuring meaningful articulation of service status and plans to address any issues arising
Provides FNZ leadership in client facing incident and problem management escalations
Production Support
Manages the interface into Global production support teams, ensuring regional outcomes are being achieved.
Owns the review of supply vs demand to ensure funding is in place, and actions are being driven to have all Regional technology platforms under the umbrella of production support
Works closely with production support global leadership to drive culture of continuous improvement in operating model, and the service provided to clients.
Leads the interface to Delivery function to ensure prioritisation of SMT fixes, Root cause Jira’s and performance/stabilisation activity is being appropriately prioritised
Supports the Major incident management team to ensure incidents are identified/contained/remediated
Infrastructure
Manages the interface into Global infrastructure teams, ensuring regional outcomes are being achieved.
Owns the review of supply vs demand to ensure funding is in place, and actions are being driven to have all Regional technology platforms are covered by infrastructure
Works closely with Infrastructure global leadership to drive cultu
📌 Deputy Head Of Technology, Apmea Gurugram
🏢 FNZ
📍 Gurugram