Job Summary
We are seeking an experienced and customer-focused Assistant Manager - Service (HVAC & Chillers) to oversee service operations, maintenance activities, troubleshooting, and customer support for HVAC systems and chiller installations. The role involves managing service teams, ensuring timely resolution of customer issues, maintaining service quality standards, and driving customer satisfaction while achieving business objectives.
Key Responsibilities
Service Operations Management
Manage preventive maintenance (PM), breakdown maintenance, and annual maintenance contract (AMC) activities for HVAC and chiller systems.
Ensure timely execution of service schedules and adherence to service-level agreements (SLAs).
Monitor service performance, response times, and customer satisfaction metrics.
Coordinate with customers and internal teams to ensure seamless service delivery.

Technical Support & Troubleshooting
Provide technical guidance for troubleshooting HVAC equipment, chillers, AHUs, FCUs, cooling towers, and related systems.




Support service engineers in resolving complex technical issues.
Analyze recurring equipment failures and implement corrective actions.
Ensure compliance with OEM guidelines and safety standards.

Team Management
Lead and supervise service engineers, technicians, and subcontractors.
Allocate resources effectively to optimize service efficiency.
Conduct technical training and skill development programs for the team.
Monitor team productivity and performance.

Customer Relationship Management
Build and maintain solid relationships with customers.
Handle customer escalations and ensure prompt resolution.
Conduct periodic service review meetings with key customers.
Identify prospects for AMC renewals, service upgrades, and spare parts sales.

Financial & Commercial Management
Support preparation of service budgets and resource planning.
Monitor service revenue, AMC contracts, and profitability.
Ens

📌 Integrated Solutions Service Tech 3 Gurugram (India)
🏢 Johnson Controls
📍 India