Job Roles & Responsibilities – Level
Review and validate employee master data transactions before and after processing.
Ensure accuracy, completeness, and consistency of employee records.
Conduct regular quality audits on MDM transactions.
Identify and rectify data discrepancies, duplication, and errors.
Monitor quality metrics and maintain agreed service levels
Perform periodic QC checks on onboarding, employee changes, promotions, transfers, separations, and organizational changes.
Ensure adherence to HR policies, SOPs, labour law requirements, and audit controls.
Maintain audit-ready documentation and evidence of quality reviews.
Lead and guide MDM Processing Team.
Allocate workloads and monitor team performance against KPIs.
Provide coaching and conduct regular quality calibration sessions.
Drive a quality-focused culture within the MDM team.
Analyse quality defects and identify root causes.
Track recurring errors and implement preventive controls.
Maintain error logs and corrective action trackers.




Coordinate with processing teams to eliminate process gaps.
Collaborate with HR Operations, Payroll, Talent Acquisition, BHR, IT team.
Address quality-related escalations within defined timelines.
Participate in governance meetings and present quality dashboards.
Support internal and external audits
Publish daily, weekly, and monthly quality reports.
Track key metrics such as:
First Time Right (FTR)
Data Accuracy %
Defect Rate
Rework %
SLA Adherence
Audit Findings
Share trends and improvement recommendations with leadership.
Identify prospects for process standardization and automation.
Participate in HR digitalization initiatives.
Recommend system validations and workflow controls to improve data quality.
Support UAT and recent system implementations
Identify risks related to employee master data.
Implement controls to remove payroll, compliance, and operational risks arising from incorrect maste

📌 Senior Manager Pune
🏢 TMGSL
📍 Pune