Services Specialist - Customer/Call Center Support

Join our Baker Hughes Bently Nevada Remote Monitoring team
The Bently Nevada Remote Monitoring & Diagnostic (RM&D;) team are located strategically to provide machinery and monitoring system support to our customers worldwide. The RM&D; team connect to real-time diagnostic information from customer facilities such as power plants, refineries, petrochemical plants, wind farms and offshore oil & gas production assets.

Partner with the best
The role will be based in Pune, India. As a Services Specialist, you will carry out remote machinery and/or system-related monitoring activities, reviewing the available data (vibration, temperature and process) and Monitoring Systems (System1 & Cordant) to identify potential issues. You will also support by logging and tracking issues using the web-based case management portal and preparing technical reports as per customer requirements.

As a Remote Monitoring & Diagnostic Engineer, you will be responsible for:




Reviewing remote machinery and system notifications and assessing associated data to validate potential issues.
Logging and tracking issues using the web-based case management portal.
Producing technical exceptions and periodic reports for presentation to the customer.
Collaborating and troubleshooting with Subject Matter Experts to resolve more complex customer machinery and system-related issues.
Executing work according to Bently Nevada guidelines.

Fuel your passion

To be successful in this role you will:
Bachelor's degree in Engineering or a related technical discipline.
Minimum of 6+ years' experience in Condition Monitoring, preferably in a customer-facing service delivery role with experience in various plant like oil & gas, power etc.
ISO Category II or III Vibration Analysis Certification is .
Proven experience monitoring a wide range of critical and balance-of-plant machinery, including equipment utilizing fluid film and rolling element

📌 Services Specialist Pune
🏢 Baker Hughes
📍 Pune