Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:
Accessible support that’s easy to find
Faster resolution, preferably first time
A team that’s there for them in times of urgent need
Support that’s built around them

The Difference You Will Make:
Provide courteous and effective service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound and outbound phone calls, emails, messages,



including any urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Utilize available resources to research and troubleshoot problems effectively
Investigate from the existing knowledge resources to provide resolution
Mediate situations between users with empathy and fairness
Monitor and control numerous concurrent tasks in tandem
Be ambassadors embodying knowledge, empathy, and accountability
Proactively strive to meet targets and goals independently

A Typical Day:
Job Family : Operations (Resolutions)
Inbound and outbound calling process, messages and email support
Resolving customer queries in a timely manner
24x7 shifts with rotational week offs, primarily supporting North America time zones
Navigate competing priorities in all kinds of workplace
Job location: Gurg

📌 Support Specialist, Gurugram
🏢 AirBnB
📍 Gurugram