Key Responsibilities Blended Channel Management : Alternate seamlessly between incoming customer phone calls and written tickets (email/live chat).

Escalation Resolution : Defuse high-stress phone calls regarding lost packages, incorrect deliveries, or payment declines.

Order Troubleshooting : Update order records, verify shipping addresses, process cancellations, and issue replacement items.

Transaction Validation : Verify banking codes and fraud alerts on billing discrepancies before releasing account credits.

CRM Data Entry : Log detailed, concise call notes and chat transcripts in the customer database simultaneously while speaking.

Required Skills and Qualifications Experience : At least 1 year of customer support experience, specifically within a blended or semi-voice process.

Verbal Communication : Robust spoken English with excellent diction, a qualified phone etiquette, and active listening skills.

Written Communication : Ability to compose grammatically correct, empathetic, and jargon-free text responses.

Multitasking Proficiency : Proven ability to navigate multiple database tabs and systems while holding a live phone conversation.

Technical Setup : Comfort using helpdesk ticketing platforms

📌 Customer Care Executive Bengaluru (India)
🏢 Digitide Solutions
📍 India