Job Description
This role exists to retain, grow, and systemize client relationships .
nYou are not a support agent.
nYou are not a cheerleader.
nYou are accountable for client outcomes, renewals, upsells, and long-term value .
nIf you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .
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Core ResponsibilitiesClient Ownership & Relationship Managementn
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Own a portfolio of active clients end-to-endn
Act as the single point of contact post-onboardingn
Lead regular client check-ins, reviews, and planning callsn
Control scope, timelines, and expectations without escalationn
Identify risks early and prevent churnn

Strategy & Value Deliveryn
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Understand each client’s business model, goals, and constraintsn
Translate business goals into clear execution plans for internal teamsn
Ensure delivered work aligns with commercial objectivesn
Push back on poor ideas or unrealistic expectations using logicn
Identify gaps, missed prospects, and expansion areasn

Success Metrics & Retentionn
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Drive renewals, expansions, and long-term retentionn
Track client health using defined success indicatorsn
Reduce churn through proactive interventionn
Document wins, blockers, and risks consistentlyn

Internal Coordinationn
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Work closely with delivery, design, marketing, and ops teamsn
Convert client conversations into transparent, actionable internal briefsn
Maintain clarity on priorities and execution statusn
Eliminate miscommunication between client and delivery teamsn

Upsell & Account Growthn
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Identify natural upsell opportunities based on real client needsn
Present expansions with explicit business justificationn
Coordinate pricing, scope changes, and approvalsn
No hard selling. If you push irrelevant services, you are doing it wrongn

Daily Work Includesn
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Client calls and follow-upsn
Reviewing active projects and progressn
Translating fee

📌 Client Strategy Chennai
🏢 Infobrandz
📍 Chennai