Job Description
Location: Pune
nEmployment Type: Full time
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nAbout Gowitek
nGowitek is an innovation-driven company specializing in AI, agentic AI, IoT, and advanced analytics. We deliver intelligent, data-driven solutions that empower organizations to improve efficiency, unlock current prospects, and thrive in a digital-first world.
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nRole Overview
nWe are looking for a Tech Support Executive to provide frontline technical assistance to customers and internal teams. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset. While the primary focus is technical support, good-to-have DevOps knowledge will be an added advantage, enabling smoother deployments and operational efficiency in managed services.
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nKey Responsibilities
nTechnical Support
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Provide timely support to customers via email, chat, and calls.n
Diagnose and resolve hardware, software, and networking issues.n
Document solutions and maintain a knowledge base for recurring issues.n




Assist with onboarding and training of new users.n

nInternal IT Support
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Support Gowitek employees with day-to-day IT needs (systems, accounts, devices).n
Manage user access, endpoint security, and compliance with IT policies.n
Ensure smooth functioning of collaboration tools and internal infrastructure.n

nGood-to-Have: DevOps Knowledge
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Basic understanding of CI/CD pipelines and automation tools.n
Familiarity with cloud platforms (AWS, Azure, GCP).n
Exposure to monitoring tools (Grafana, Prometheus, ELK).n
Ability to assist in deployments and application maintenance in customer infrastructure.n

nQualifications & Skills
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Bachelor’s degree in Computer Science, IT, or related field.n
1–2 years of experience in technical support or IT support roles.n
Strong troubleshooting and problem-solving skills.n
Excellent communication and customer service skills.n
Familiarity wi

📌 Technical Support Executive Pune (India)
🏢 Gowitek | Agentic AI + Digital Transformation Partner
📍 India