Job Description
Experience: 9 -12 Years
nLocation: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore
nWork Mode: Hybrid (2 days work from office is mandate)
nNotice: Immediate
nShift: 2 PM to 11 PM IST
nL1 Interview: In-person (mandate)
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nPlease find below the JD.
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nWe are looking for a Senior Salesforce Consultant / Salesforce Engineer to support a large-scale Customer Success transformation initiative involving the consolidation of customer success teams and processes across multiple acquired organizations onto a common platform and operating model.
nThe Salesforce Consultant will bring deep Salesforce platform expertise to the discovery team, supporting requirements gathering, assessment of the existing Salesforce environments, data/process analysis, and evaluation of Salesforce as a potential target platform.
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nKey Responsibilities
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Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.n




Understand and document current-state customer success processes, workflows, data structures, and platform usage.n
Assess existing Salesforce settings, including:n
Salesforce data model and objectsn
Configuration and customizationn
Workflows, automation, and business rulesn
User roles, profiles, permissions, and securityn
Integrations with other enterprise platformsn
Data quality, duplication, and dependenciesn
Custom applications/components where applicablen
Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.n
Identify Salesforce capabilities that can support the desired future-state customer success operating model.n
Evaluate gaps between current Salesforce capabilities and business/functional requirements.n
Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-sta

📌 Urgent Opening:: Senior Salesforce Consultant Hyderabad
🏢 221 B Baker ST
📍 Hyderabad