This role exists to retain, grow, and systemize client relationships .
You are not a support agent.
You are not a cheerleader.
You are accountable for client outcomes, renewals, upsells, and long-term value .
If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .

Core ResponsibilitiesClient Ownership & Relationship Management
Own a portfolio of active clients end-to-end
Act as the single point of contact post-onboarding
Lead regular client check-ins, reviews, and planning calls
Control scope, timelines, and expectations without escalation
Identify risks early and prevent churn

Strategy & Value Delivery
Understand each client’s business model, goals, and constraints
Translate business goals into transparent execution plans for internal teams
Ensure delivered work aligns with commercial objectives
Push back on poor ideas or unrealistic expectations using logic
Identify gaps, missed opportunities, and expansion areas

Success Metrics & Retention
Drive renewals, expansions, and long-term retention




Track client health using defined success indicators
Reduce churn through proactive intervention
Document wins, blockers, and risks consistently

Internal Coordination
Work closely with delivery, design, marketing, and ops teams
Convert client conversations into explicit, actionable internal briefs
Maintain clarity on priorities and execution status
Eliminate miscommunication between client and delivery teams

Upsell & Account Growth
Identify natural upsell opportunities based on real client needs
Present expansions with transparent business justification
Coordinate pricing, scope changes, and approvals
No hard selling. If you push irrelevant services, you are doing it wrong

Daily Work Includes
Client calls and follow-ups
Reviewing active projects and progress
Translating feedback into structured action items
Reviewing performance metrics and reports
Internal alignment calls with delive

📌 Client Strategy Navi Mumbai
🏢 Infobrandz
📍 Navi Mumbai