About Us

Zact is a Fintech innovator dedicated to a singular idea : Organizations need simpler expense and payment management systems that align the spending employee with finance and accounting while providing inherent guardrails and continuous reconciliation with financial systems.

Zact enables all parts of the company to Pay by the Rules.

About the Role

We are building out a dedicated Application Support function for our GCP-hosted, microservices-based commercial card and payments platform. This role anchors our India coverage, working alongside an existing junior analyst in India and a US-based team of a Lead ASE and a Mid Analyst.

India is a significant and growing part of our banking client base — this role owns that coverage with full accountability. You will handle complex investigations, mentor the junior analyst in India, and be the senior technical presence during IST hours. You will also serve as the handoff point between India and US shifts, ensuring continuity across the global team.

Location
Zact is a global company with multiple locations across US,



Europe and India.
We provide 100% Remote Working Option.
Candidates applying for this role should be located in India.

What You’ll Own

Incident investigation & triage
Lead investigation of complex, multi-service incidents during IST hours — from first signal through to root cause, with full documentation throughout
Use GCP Cloud Logging and Cloud Monitoring to trace failures across microservice boundaries using correlation IDs and structured log analysis
Write MySQL queries against production read replicas to investigate transaction status, card and account data, settlement records, and reconciliation discrepancies
Handle tier-1 and tier-2 tickets independently; escalate to the Lead (US) with a structured, well-evidenced handoff when needed
Own post-incident documentation for India-hours incidents — root cause, timeline, resolution, and prevention actions

India bank client coverag

📌 Senior Application Support Engineer – India Bengaluru
🏢 Zact
📍 Bengaluru