Job Description
Role & responsibilities
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Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripheralsn
Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end usersn
Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experiencen
Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolutionn
Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devicesn
Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party toolsn
Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controlsn
Support user account activities including profile issues, local permissions,



and device access in line with IT security policiesn
Work closely with Identity, Security, and Network teams to resolve access-related or policy-driven issuesn
Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team membersn
Support global and local initiatives such as office moves, device refresh programs, or technology rollouts.n

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nPreferred candidate profile
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Robust hands-on experience supporting Windows 11 Enterprise settings.n
Practical experience supporting macOS in a corporate environmentn
Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshootingn
Experience working with ITSM tools, remote support utilities, and device management processes.n
Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS).n
Robust customer-first mindset with excellent communication skillsn
Proven a

📌 Desktop Specialist Mumbai (India)
🏢 Dun & Bradstreet India
📍 India