At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full time Support Analyst – Bid and Project Tools in Bengaluru we’re looking for?

Your future role

Take on a recent challenge and apply your technical support and project management expertise in a cutting-edge field. You’ll work alongside cooperative and innovative teammates.

You'll play a key role in ensuring seamless support for our bid and project tools, enabling our teams to deliver exceptional results. Day-to-day, you’ll work closely with teams across the business (including engineering, finance, and IT teams), address technical inquiries, and support users through troubleshooting and training, and much more.





You’ll specifically take care of diagnosing and resolving technical issues while maintaining accurate records of customer interactions, but also collaborating with cross-functional teams to enhance tool performance and user experience.

We’ll look to you for:
Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests
Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions
Documenting and tracking customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups
Collaborating with cross-functional teams to escalate and resolve complex issues
Conducting training sessions and workshops to enhance user understanding and experience
Continuously improving technical knowledge and staying updated on tool features and industry trends

All about you

We value passion and attitude over exper

📌 Support Analyst Bengaluru (India)
🏢 ALSTOM
📍 India