Description
Global New Accounts team catering to Australia & Recent Zealand market which includes analyzing and processing of new card applications end to end. This is a voice process.

Responsibilities
Managing and processing Recent Consumer Client and Card Member applications for ANZ market.
Servicing Clients through Emails or Outbound/Inbound Calls
Ensure established compliance measures are met when completing set up and maintenance of accounts.
Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
Manage the “end to end” journey of a consumer setup and Card Member.
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center setting.
Document necessary account information and offer solutions that benefit the customer and our business.




Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Qualifications
Minimum Qualifications:
Graduate
International Customer service voice experience
Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
Proven negotiation/problem solvin

📌 Customer Care Professional Ii Gurugram
🏢 American Express
📍 Gurugram