Job Description
What You'll Do
nWe are looking for energetic, customer-focused professionals with excellent communication skills, a confident personality, and a proactive, problem-solving mindset to deliver an exceptional resident experience.
n

n
n
Deliver an Exceptional Resident Experience: Ensure a seamless and memorable living experience for residents by addressing their needs promptly, resolving concerns efficiently, and fostering a vibrant community.n
Own Property Operations: Oversee the day-to-day operations of the property, ensuring high standards of maintenance, cleanliness, safety, and operational efficiency.n
Drive Occupancy & Revenue: Execute sales and retention initiatives to achieve occupancy targets, maximize revenue, and contribute to business growth.n
Manage Property P&L;: Take ownership of the property's financial performance by controlling operational costs and optimizing profitability.n
Lead Customer Service Excellence: Monitor and enhance customer service processes to consistently improve resident satisfaction and retention.n




Ensure Compliance & Safety: Maintain compliance with company policies, statutory requirements, and all health and safety regulations.n
Resolve Issues Proactively: Address resident concerns and operational challenges with timely, practical, and customer-centric solutions.n
Build a Positive Community: Create a welcoming and team-oriented workplace for residents while supporting team members to deliver outstanding service.n
Drive Operational Efficiency: Continuously identify opportunities to improve processes, enhance productivity, and ensure smooth execution of planned and reactive operations.n
Plan & Organize Effectively: Demonstrate solid attention to detail, excellent organizational skills, and the ability to manage multiple priorities simultaneously.n

n

nExperience
n
n
2+ years of experience in a five-star hotel, hospitality, or a similar customer-facing operations environme

📌 Resident Manager Pune
🏢 Housr
📍 Pune