We are hiring an Operations Leader to manage program operations, delivery governance, process improvement, and customer experience across multiple business units. This role is ideal for professionals who can solve problems, improve workflows, and work with cross-functional teams in a rapid-paced setting.
This role is open to candidates from IT Services, SaaS, BPO, Consulting, Engineering, or any cross-industry operations background.

Key Responsibilities
Manage day-to-day business operations and program governance
Track SLAs, delivery timelines, customer escalations, and service quality
Improve operational efficiency and reduce process gaps
Maintain dashboards, MIS reports, and leadership review updates
Work closely with Delivery, HR, Finance, Tech, and Client-facing teams
Standardize processes and support transformation initiatives
Coordinate meetings, manage risks/issues, and ensure compliance
Lead team performance, coaching, and people management




Ensure smooth operations across projects and multiple locations.

Mandatory Skills
Strong experience in Operations, PMO, Delivery Ops, or Business Operations
SLA Management
Stakeholder Management
PMO expertise (governance, reporting, tracking)

Valuable-to-Have Skills
Operations Manager IT Services
Senior Manager Operations / Delivery Ops
AGM Operations / PMO
Program Operations Manager
Delivery Governance Manager
PMO Tools/ Workflow Tools (Jira / Confluence / MS Project)
SLA Tracking & Performance Dashboards
Data Analytics & MIS Reporting
Workflow Automation / Process Digitization/ digital operations
Risk, Compliance & Issue Management Tools, Jira experience, workflow tools, automation exposure, digital operations exposure, multi-location team handling
Experience handling large teams or multi-location operations.

📌 Operations Manager / Sr Manager Operations / Agm Ops / Dgm Ops Pune
🏢 Netzwerk.Ai
📍 Pune