Job Description
We are looking for an experienced Ecommerce Customer Support & Operations Executive to join our team.
nThis role is specifically for candidates who have hands-on experience working with Shopify-based ecommerce stores and handling direct-to-customer online store operations.
nImportant: We are only looking for candidates with Shopify ecommerce experience . Experience limited to Amazon, Flipkart, eBay, Meesho, Myntra or other marketplaces will not be considered relevant for this role.
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Key Responsibilitiesn
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Handle customer enquiries through email and live chatn
Assist customers with product information, order status, delivery, returns, refunds and warranty enquiriesn
Manage and process orders through Shopifyn
Review customer orders and resolve order-related issuesn
Coordinate with warehouse, shipping and fulfilment teamsn
Handle order cancellations, returns, exchanges and refundsn
Update customer and order information in Shopifyn
Monitor delayed, failed or problematic deliveries and follow up accordinglyn




Communicate professionally with customers and provide timely resolutionsn
Maintain records of customer issues and resolutionsn
Support day-to-day ecommerce store operationsn
Identify recurring customer or operational issues and report them to the teamn
Work with internal teams to improve the overall customer experiencen

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Required Experiencen
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Previous experience in Ecommerce Customer Support & Operations n
Robust hands-on experience with Shopify n
Experience managing orders directly through Shopify Adminn
Experience handling customer support for a DTC ecommerce websiten
Experience with shipping and logistics operations, including creating shipping labels, tracking shipments and coordinating with courier partners n
Positive understanding of order fulfilment, shipping, returns, refunds and cancellationsn
Solid written English communication skillsn
Good attention to detail and

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