Role & responsibilities

Acquisition of Recent Client .
Ensuring Service Delivery to all Clients for entire life cycle of the account including regulatory, legal, and statutory and compliance process.
Setting up the Team & Building Capability
Ensuring timely and accurate releases of salaries including reimbursements and FnF.
Responsible for all Escalations across the east region and ensuring complete resolution and extended support to Client.
Defining the Standard Operating Processes across Payroll, Letter Generation, Salary Release, & handling all local level operational requirement like ESIC, Id Cards & any other assistance to be provided to Client
Responsible for Migration of Client processes for existing and current client acquisitions and preparing SOPs for the same.
Collection of payment for all invoices for all pending dues.
Defining SLAs and ensuring implementation of the same across Internal teams and client sites

Preferred candidate profile

📌 Operations Manager Kolkata (India)
🏢 Orion
📍 India