About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 250,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
Trusted by leading brands across industries
Businesses drive 25–80% of revenues using AiSensy
Backed by Marsshot.Vc, Bluelotus.Vc & 50+ Angel Investors

The Prospect

We are looking for a Technical Customer Support Executive who can combine robust customer communication skills with technical problem-solving.

You will work directly with customers to troubleshoot product, integration, API, WhatsApp Business Platform, and configuration-related issues. You will collaborate closely with Product and Engineering teams to resolve complex technical problems and ensure a smooth customer experience.





This is a hands-on role for someone who enjoys understanding how products work, debugging issues, and helping customers solve technical problems.

Key Responsibilities

Technical Customer Support
Handle customer queries through chat, email, phone, and other support channels.
Troubleshoot product, configuration, integration, and account-related issues.
Understand customer problems, identify root causes, and provide accurate resolutions.
Guide customers step-by-step through technical solutions and product configurations.
Escalate complex or unresolved issues to Product/Engineering with complete technical context.

WhatsApp & Platform Support
Develop robust knowledge of WhatsApp Business Platform, WhatsApp APIs, templates, campaigns, automation, and messaging workflows.
Assist customers with WhatsApp Business setup, configuration, onboarding, and troubleshooting.
Troubleshoot issues related to message delivery, templates, campaigns, contacts, a

📌 Client Solutions Analyst Faridabad (India)
🏢 AiSensy
📍 India