About CustomerInsights.AI

CustomerInsights.AI is a global analytics and AI-driven company founded in 2018, enabling data-driven commercial decision-making for Life Sciences organizations. Our product ecosystem, including ciPARTHENON and ciATHENA, leverages Analytics Automation, Artificial Intelligence, and Machine Learning to deliver timely, actionable insights to key stakeholders. With teams across North America and India, we work with client organizations ranging from emerging startups to large enterprises.

Position Overview

We are seeking a proactive and detail-oriented IT Security Engineer with 4+ years of hands-on experience in cybersecurity operations, endpoint security, vulnerability management, and identity security. In this role, you will be a critical part of our IT team, responsible for both day-to-day L1 security operations and strategic security initiatives.

You will work collaboratively with IT, audit, compliance, and business stakeholders to ensure our security posture remains solid, our endpoints are secured,



and our Microsoft 365 & cloud settings are configured to the highest standards.

You will own and drive:
End-to-end L1 IT Security operations — from device setup to user lifecycle management
Microsoft 365 & Azure AD security governance, monitoring, and policy enforcement
Proactive threat detection, incident response, and vulnerability remediation
Security documentation, compliance readiness, and audit evidence management

Key Responsibilities:

L1 IT Operations & Endpoint Management
Device Provisioning: Perform end-to-end laptop setup and configuration for current joiners:
Imaging, OS configuration, software installation, and domain enrollment
Applying security baselines, disk encryption (BitLocker), and MDM enrollment
Asset tagging, inventory tracking, and documentation in the CMDB
Onboarding: Manage the complete employee onboarding process from an IT Security perspective:
Create user accounts across Active Directory, A

📌 Cybersecurity Operations Engineer Panchkula
🏢 CustomerInsights.AI
📍 Panchkula