Job Description
Customer Success Manager - the Role
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nYou’ll work across customer accounts and a small number of CarbonFarm-led initiatives, ensuring successful delivery, robust stakeholder alignment, and long-term account growth.
nYou’ll partner closely with project developers, agri-food companies, and NGOs running sustainable rice programs, making sure they get maximum value from CarbonFarm’s platform and services. You’ll help customers adopt new products, expand into new regions or program phases, and grow their partnership with CarbonFarm over time.
nAs part of our Go-To-Market (GTM) team, you’ll coordinate delivery across Sales, Solutions Engineering, and Product Support—owning the day-to-day plan, keeping stakeholders aligned, and ensuring projects stay on track. This is a relationship-driven role that blends customer enablement with hands-on project delivery in carbon markets.
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nResponsibilities
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Lead project management for B2B software roll-outs in the regionn
Deliver engaging training sessions for customer teamsn




Manage customer reviews and the license renewal processn
Collect feedback, engage with the product team, and help shape new features and upgradesn
Collaborate with sales teams on expansion opportunities and upselling initiativesn
Provide explicit, actionable project reportingn
Track and report on key CSM metricsn
Build solid, long-term relationships with agri-food companies, project developers, and NGOsn
Act as a strategic advisor—helping customers scale their impact and unlock new CarbonFarm products and servicesn
Serve as a day-to-day point of coordination for carbon project development workflows (e.g., baseline planning, evidence collection, stakeholder coordination, registry/VVB touchpoints)n
Support with interactions with the registry/VVBs and other carbon market stakeholdersn
Travel as needed to customer sites, events, or internal meetings (expect some travel)n

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nQualifications/Exper

📌 Customer Success Manager Noida (India)
🏢 CarbonFarm
📍 India