Scope:

We are seeking a highly experienced Senior Major Incident Manager (8–12 years) to lead and oversee the management of high-severity incidents across complex IT environments. The ideal candidate will have extensive experience in IT operations, ITIL-aligned service management, and cross-functional coordination, ensuring minimal business impact and rapid restoration of services.

Our current technical setting:
Incident management in multi-cloud environments (Azure, AWS, GCP).
Experience with hybrid infrastructure (on-prem + cloud).
Understanding of cloud-native monitoring tools (CloudWatch, Azure Monitor, GCP Operations Suite).
Exposure to containerized platforms (Kubernetes, OpenShift, Docker).
Familiarity with DevOps/SRE practices (CI/CD, automation, “observability as code”).
Managing incidents in SaaS, PaaS, and IaaS enterprise environments.
Knowledge of cloud security, compliance, and governance impacts during incidents.

What you’ll do:
Major Incident Leadership: Serve as the primary owner and decision-maker for all high-severity incidents,



coordinating across multiple technical teams, vendors, and business stakeholders.
End-to-End Incident Management: Manage the complete lifecycle of major incidents—from identification and logging to resolution and closure—ensuring adherence to SLAs and operational best practices.
Stakeholder Communication: Provide timely, explicit, and accurate updates to senior management, business leaders, and external stakeholders during critical incidents.
Root Cause Analysis & Continuous Improvement: Lead post-incident reviews, identify systemic issues, recommend preventive measures, and implement process improvements to reduce recurrence.
Process Governance: Define and enforce incident management processes, policies, and best practices across the organization, ensuring compliance with ITIL frameworks.
Team Leadership & Mentorship: Guide and mentor Major Incident Managers, L2/L3 support teams, and other ope

📌 Sr Technical Consultant Coimbatore (India)
🏢 Blue Yonder
📍 India