Key Responsibilities
Manage end-to-end Change Management activities in accordance with ITIL best practices.
Review, assess, approve, and monitor Normal, Standard, Emergency, and Major Changes.
Conduct CAB (Change Advisory Board) and TAB meetings with technical teams, service delivery managers, and business stakeholders.
Coordinate implementation of infrastructure changes across Network, Mainframe, Storage, Cloud, and Server settings.
Review failed changes and conduct post-implementation reviews to identify root causes and preventive actions.
Ensure all changes comply with organizational governance, risk, and audit requirements.
Publish change schedules, notifications, and implementation communications to stakeholders.
Track change KPIs, success rates, SLA adherence, and prepare periodic management reports.
Develop and maintain Change Management documentation, SOPs, and knowledge articles.
Drive continual service improvement initiatives to enhance the Change Management process.
Collaborate with Incident, Problem, and Release Management teams to minimize service disruptions.
Provide guidance and training to delivery teams on Change Management processes and ITIL standards.

📌 Associate Manager Navi Mumbai
🏢 3i Infotech
📍 Navi Mumbai