Job Description
About RTDS
nFounded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.
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nOur continuous innovation-led services include -
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Managed Cloud Hosting Servicesn
AWS Cloud Servicesn
Public Cloud Solutionsn
Cybersecurity Solutionsn

nJob responsibilities
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Monitor, maintain, and troubleshoot Citrix CVAD components including Delivery Controllers, VDAs, StoreFront, Studio, and Director.n
Perform application publishing, VDA registration checks, and basic image updates.n
Manage user sessions, profile issues (Citrix UPM, FSLogix), and login performancen
Perform basic NetScaler Gateway and load balancing configuration checks.n
Monitor health status, SSL certificate expiry, and HA pair status.n




Escalate major NetScaler configuration changes or advanced troubleshooting to L3.n
Manage user accounts, security groups, and permissions in Active Directory.n
Troubleshoot Group Policy (GPO) application issues.n
Perform DNS record checks and updates; coordinate DHCP reservations as required.n
Proactively monitor system health and performance using Citrix Director and other tools.n
Handle incidents, service requests, and changes per ITIL process guidelines.n
Document troubleshooting steps and resolutions in the knowledge base.n
Work closely with L3 engineers for escalated cases.n
Coordinate with networking, storage, and security teams for issue resolution.n
Support planned maintenance activities, patching, and system updates.n

nRequired Skills
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Working knowledge of Citrix Studio, Director, StoreFront, and NetScaler ADC.n
Hands-on experience with Windows Serv

📌 Technology Support Engineer Ii Haryana (India)
🏢 Real Time Data services
📍 India