Job DescriptionJob Title: Associate / Sr. Associate -Trans Processing - Insurance
nJob Summary
nThe Advantages Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement eAorts, and serves as a resource for less experienced team members.
nKey Responsibilities
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Process complex benefit administration on activities with minimal supervisionn
Review claim documentation and determine appropriate next stepsn
Contact providers and other stakeholders to obtain required informationn
Manage follow-up activities and resolve outstanding requestsn
Ensure compliance with quality, productivity, and service-level standardsn
Identify and resolve processing exceptionsn
Maintain accurate and complete documentationn
Support multiple product lines and workflowsn
Assist with training, coaching, and knowledge sharingn




Escalate issues or exception to leadership when neededn
Recommend process improvements and eAiciency prospects.n

nQualifications
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Graduate in any discipline or equivalent work experiencen
Experience in contact center operations within disability, leave administration,n
insurance, claims processing, healthcare operations domain including voicen
experience.n
Experience working with productivity and quality performance metricsn
Experience handling provider outreach or benefit-related support activitiesn

nNote:
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UG is mandatoryn
Immediate joinern
Vacancies: L1(Tenured), L2(Tenured)n
Process: Voice (US Insurance)n
Communication: B2 (Excellent Communication)n
Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience,n
and submitted proof.n
Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience,n
and submitted proof.n
Flex

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